Terms of Service

These Terms of Service govern the supply of managed infrastructure services by Sabi Networks Limited ("we", "us", "Sabi Networks") to the organisation named on an accepted quotation or order form ("you", "the customer"). By submitting a quote request, signing a quotation, accepting an order or using any service, you accept these terms on behalf of your organisation and confirm you are authorised to do so.

Where documents conflict, they apply in this order:

• a signed master services agreement, where one exists;
• the executed service level agreement for the affected service;
• the accepted quotation or order form, including its line items and term;
• these Terms of Service and the other policies published on this website.

Information on this website, including configurator output, is indicative until we issue a formal quotation. See our Disclaimer for detail.

We provide virtual private servers and cloud compute, colocation of customer equipment, internet and private connectivity, public IPv4/IPv6 allocation and BGP support, plus related professional services such as remote hands, migration assistance and managed monitoring. Compute and colocation are delivered from our carrier-neutral Tier III facility in Lagos.

Each service is defined by the specification on your quotation: resource allocation, bandwidth or commit, power draw, rack space, IP counts, contract term and any add-ons. Changes to specification are made by a written change request, a quote revision or an in-portal upgrade, and may adjust your recurring charge from the effective date.

We may make operational changes to underlying platforms, hypervisor versions, network paths and upstream carriers provided we do not materially reduce the committed specification or service levels.

Delivery timescales quoted are targets measured from the later of order acceptance, receipt of any required advance payment and receipt of everything we need from you (technical contacts, IP justification, equipment delivery, cross-connect authorisations, site access details, KYC and compliance documents).

A service is deemed accepted when we notify you that it is live and you either confirm acceptance or use the service. If you believe a service does not match the ordered specification, raise a support ticket within five business days of activation so we can correct it.

You must keep a current list of authorised administrative, billing and technical contacts in the customer portal. We act on instructions from any contact you have authorised, and we may decline instructions received from an unlisted person or channel.

You are responsible for the confidentiality of portal credentials and for all activity under your account. Notify us immediately if you suspect credentials have been compromised. Accounts must not be shared with, resold to or operated on behalf of a third party without our prior written agreement.

Before activation we may require proof of incorporation, RC and TIN details, a valid withholding tax position and identification of signatories. Services may remain provisionally suspended until verification is complete.

You must not use, or permit anyone to use, the services to:

• break Nigerian law or the law of any jurisdiction from which the service is used, including the Cybercrimes Act and applicable data protection law;
• send unsolicited bulk email, operate open relays, harvest addresses, or engage in phishing, spoofing, fraud, carding or advance-fee schemes;
• host or distribute malware, botnet command and control, credential-stuffing tooling, or material that infringes intellectual property or is unlawful to publish;
• launch or facilitate denial-of-service attacks, unauthorised port or vulnerability scanning of third parties, traffic amplification or IP address spoofing;
• run public anonymising exit nodes, high-risk proxy services or unlicensed voice termination without our prior written approval;
• conduct cryptocurrency mining or comparable sustained maximum-utilisation workloads on shared VPS plans; such workloads require dedicated capacity priced accordingly;
• exceed fair use of shared resources in a way that degrades other customers, or circumvent resource limits, quotas or metering.

Where abuse is reported to us, we will normally contact you first and give a reasonable window to remediate. Where there is active harm, a legal demand, a network threat or upstream pressure, we may suspend the affected service or filter traffic immediately and inform you as soon as practicable.

IP addresses assigned from our allocations are licensed to you for the duration of the service only. They are not portable, are not your property, and must be returned on termination. Registry policy — including AFRINIC and RIR justification requirements — governs assignment sizes, and we may reclaim or renumber addresses with reasonable notice for operational or registry reasons.

Where you announce your own prefixes via BGP, you must supply valid Letters of Authority, keep registry records and route objects accurate, and maintain RPKI ROAs where available. We may filter announcements that are unverified or that create instability.

You retain ownership of all data, code and content you place on the services. We do not monitor the content of your workloads except where required to investigate abuse, respond to a lawful request or maintain platform integrity.

Unless you have purchased a managed backup add-on, backups are your responsibility. Where backups are included, the stated retention and restore point objectives apply; a backup service is not a substitute for your own disaster recovery planning, and we do not warrant that any individual restore will be complete.

Operating system patching, application security, firewall rules, key management and access control inside your instances remain yours unless a managed service explicitly covers them. We secure the platform, facility, hypervisor and network layers.

Customer workloads and their backups remain hosted in Nigeria unless you instruct otherwise in writing.

All prices are quoted and invoiced in Nigerian naira (₦) and are exclusive of tax unless stated. Value added tax is added at the statutory rate, currently 7.5%. Pricing on a signed quotation is held for the stated validity period, and for the initial contract term once accepted.

Where you are obliged to deduct withholding tax (currently 5% on services for resident companies), you may remit the net amount provided you deliver a valid withholding tax credit note to us within 30 days of deduction. Undocumented deductions remain a debt due on your account until credit evidence is received.

Pass-through charges — registry fees, carrier cross-connects, third-party licences, equipment and non-standard power — are billed at cost plus any stated margin and may be revised where the underlying supplier price changes. Recurring charges may be reviewed at renewal with at least 30 days' written notice.

Recurring services are invoiced in advance for each billing period; one-off items and metered overages are invoiced in arrears. Partial first periods are prorated on a daily basis. Setup, installation and provisioning fees are invoiced with the first invoice.

Unless your account carries agreed credit terms, invoices are payable on receipt. Where credit terms apply, the due date on the invoice governs. Payment is by bank transfer to the account shown on the invoice, quoting the invoice number so that payments reconcile correctly.

Overdue invoices follow our dunning schedule: reminder, formal demand, service restriction and finally suspension. We may charge interest on overdue amounts at a commercially reasonable rate from the due date, and recover reasonable collection costs. Suspension for non-payment does not relieve you of charges accruing during suspension, and reactivation may attract a fee.

Each service runs for the minimum term on its quotation and then renews automatically for successive periods of the same length unless cancelled. Term discounts are conditional on completing the committed term; early termination of a discounted term makes the discount repayable for periods already billed.

To cancel, give written notice through the customer portal or to your account manager at least 30 days before the end of the current term for monthly services, and at least 60 days before the end of an annual or multi-year term. Notice given later takes effect at the end of the following period.

On termination we will make reasonable efforts to allow data retrieval for up to 14 days, after which storage is securely erased and IP addresses reclaimed. Colocated equipment must be removed within 14 days of termination; storage fees may apply after that.

We may suspend or terminate a service where:

• invoices remain unpaid after our dunning process has run its course;
• the acceptable use policy is breached, or abuse creates risk to the platform;
• we are required to act by law, regulation, a court or a registry;
• you materially breach these terms and do not remedy the breach within 14 days of written notice, or become insolvent or cease trading.

We may also withdraw a service line with at least 90 days' notice, in which case we will refund any prepaid charges for the unused period after the withdrawal date.

Availability targets, response commitments, maintenance windows and remedies are set out in the service level agreement for each service, summarised on our service levels page. Where we miss a committed target, your remedy is a service credit calculated under that agreement.

Service credits must be claimed within 30 days of the affected period, are applied against future invoices rather than paid in cash, are capped as stated in the agreement, and are your sole and exclusive financial remedy for missed service levels. Planned maintenance notified in advance, emergency maintenance, customer-caused faults, force majeure events and issues in customer-controlled software are excluded.

We warrant that we will provide the services with reasonable skill and care, using appropriately qualified personnel, in line with the specification and service levels agreed. Except as expressly stated, and to the extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded.

We do not warrant that the services will be uninterrupted or error-free beyond the committed availability targets, nor that they are fit for a purpose you have not disclosed to us in writing.

Neither party limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, revenue, anticipated savings, business, goodwill or reputation, for loss or corruption of data where you have not purchased a managed backup service, or for indirect or consequential loss, however arising.

Our total aggregate liability arising out of or in connection with the services in any twelve-month period is limited to the charges you paid for the affected service in the three months immediately before the event giving rise to the claim, and service credits already granted count towards that cap.

You will indemnify us against third-party claims arising from your content, your use of the services in breach of these terms, or your infringement of third-party rights.

Each party will keep the other's confidential information — including pricing, architecture, facility specifics, security arrangements and commercial terms — confidential, use it only for the purposes of the agreement, and disclose it only to personnel and advisers who need it and are bound by equivalent obligations. Facility and operator specifics are shared under non-disclosure agreement only.

Neither party will use the other's name or marks in publicity without prior written consent, except that we may list you as a customer in a factual reference list where you have not objected.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of government, civil unrest, industrial action, grid failure, fibre cuts outside our control, upstream carrier failure, natural disaster, pandemic or war. Affected obligations are suspended for the duration; if a force majeure event continues for more than 30 days, either party may terminate the affected service and we will refund prepaid charges for the unserved period.

We may update these terms to reflect changes in law, tax, regulation or our services. For material changes affecting existing customers we will give at least 30 days' notice by email or portal notification. Continued use after the effective date constitutes acceptance; if you do not accept a material change, you may terminate the affected service before it takes effect without early termination charges.

You may not assign or transfer the agreement without our written consent. We may subcontract delivery elements — facility, carriage, hardware supply — while remaining responsible to you. Nothing here creates a partnership, agency or employment relationship. If any provision is unenforceable, the rest continues in force.

Notices to us go to sales@sabinetworks.com or Lagos, Nigeria; notices to you go to your registered administrative contact in the portal.

The agreement is governed by the laws of the Federal Republic of Nigeria. The parties will first attempt to resolve any dispute by escalation between senior representatives within 21 days of written notice of the dispute.

If unresolved, the dispute will be referred to arbitration in Lagos by a single arbitrator under the Arbitration and Mediation Act, conducted in English, with the award final and binding. Nothing prevents either party from seeking urgent injunctive relief, or us from pursuing recovery of undisputed debts, in the courts of Nigeria.