Agency Partner Terms

These Agency Partner Terms apply when an IT agency, managed service provider or similar business ("the partner", "you") joins the Sabi Networks partner programme operated by Sabi Networks Limited ("we", "us", "Sabi Networks"), whether by signing up on our website or by turning on partner features in the customer portal. By ticking the acceptance box you accept these terms on behalf of your business and confirm you are authorised to do so.

These terms sit alongside our Terms of Service, Service Level Agreement and Privacy Policy, which continue to apply to every service you or your clients order. Where they conflict on a partner matter, these terms apply; on anything about the services themselves, the Terms of Service and SLA apply.

The programme lets you host your clients' websites, servers and other services with Sabi Networks and manage all of those clients from one partner account, with one consolidated invoice. It covers services supplied by Sabi Networks only. The partner portal does not connect to, import or manage accounts you or your clients hold with other providers.

You are an independent business. Nothing in these terms makes you our agent, employee, franchisee or joint venturer, and neither party may make commitments on the other's behalf. The programme is non-exclusive: you may work with other providers and we may work with other partners.

You must be a business registered with the Corporate Affairs Commission and give us a correct CAC number, tax identification number, office address and contact details. You get access to the partner dashboard as soon as your account is set up. We will check the details you provide and may ask for supporting documents.

Until we have verified your business, we may decline or hold orders, limit credit to prepayment only, or suspend partner features. If details you gave us are false or misleading we may close the partner account immediately.

Your account administrator controls who in your business can use the partner account, which clients each person can see and at what level (administrator, technical or billing). You are responsible for everything done through your account, for keeping sign-in details secure, and for removing access promptly when someone leaves your team or no longer works on a client.

Tell us straight away at sales-di@sabinetworks.com if you suspect unauthorised use of your account.

Each client company keeps its own account with us. Before your team can open a client's account, that client's administrator must authorise your agency in the portal, unless you created the client account yourself and no one at the client has an account yet. We record who gave the authorisation, when and from where.

A client's administrator can see the actions your team takes in their account and can withdraw your access at any time. When access is withdrawn your team loses access to that client immediately. You must not try to regain access without the client's authorisation.

You confirm that you have each client's permission to order and manage services for them, and that the information you give us about each client is accurate.

When your team works in a client's account you will see personal data belonging to that client, such as staff names, email addresses and phone numbers. You process that data only on the client's instructions and for the purpose of managing their services, and you must comply with the Nigeria Data Protection Act 2023 and any guidance issued under it.

You must:

• keep client personal data confidential and allow only staff who need it to see it;
• apply appropriate technical and organisational security measures;
• not copy client data out of the portal except as needed to serve that client;
• tell us and the affected client without undue delay if you become aware of a breach involving data in, or taken from, the partner account, and help us meet our own notification duties;
• delete or return client data you hold when you stop working for that client.

Our own handling of personal data is described in our Privacy Policy.

Clients you add are billed to your agency by default. Services for those clients appear on your consolidated invoice, with each line labelled by client. A client can instead be billed directly if you and we agree.

You are responsible for paying every invoice issued to your agency, including charges for your clients' services, in full and on time under the payment terms in our Terms of Service, whether or not your client has paid you. VAT is added to invoices and withholding tax is handled as described in those terms.

If your agency invoice becomes overdue we may follow our usual collection process, which can include suspending the services on that invoice. We will try to warn you before suspending a client's service.

Your partner discount depends on your tier: Registered Partner (2 clients) 5%; Silver Partner (3 to 9 clients) 7.5%; Gold Partner (10+ clients, or ₦500,000+ monthly spend) 10%. An agency with fewer than 2 counted clients has no tier and no partner discount. A client counts once it is authorised and has an active service; monthly spend is the previous calendar month's invoiced total before VAT. No discount applies until we have verified your CAC number and TIN. Higher tiers apply as soon as you qualify; a lower tier applies only from our monthly review. Discounts apply to client services on your combined agency invoice raised after the tier applies, not to fixed-price web hosting plans or charges already invoiced. We may change the tiers on 30 days' notice.

You decide what you charge your own clients. You must not tell clients that our prices or service levels are different from those we have actually agreed.

You are responsible for making sure your clients use their services lawfully and in line with the acceptable use rules in our Terms of Service. We may suspend a service that breaches those rules, as described there.

You may say you are a Sabi Networks partner and describe our services accurately. You may use our name and logo only in the form we provide and only to promote services hosted with us. You must not suggest that we endorse your own services, or that our services include anything we have not agreed to provide.

You may add your own logo, trading name, colour, support contacts and a short welcome message to the portal your clients see. You must own or have permission to use that logo and name, and they must not copy or imitate ours or anyone else's. The Sabi Networks name and logo always stay visible in the portal. We may switch off your portal branding if it is misleading, unlawful or breaks these terms; we will tell you why, and your clients will see the standard portal until it is fixed.

We support you and your clients under the published Service Level Agreement for each service. Support tickets can be raised from your partner account or the client's own account.

Either party may end your partner status with 30 days' written notice. We may end it immediately if you materially breach these terms, fail to pay an overdue agency invoice after notice, give us false information or misuse client data.

Ending partner status does not cancel any client's services. Each client keeps its account and services, and we will work with you and the client to move billing to the client or to another account. You must pay all charges invoiced to your agency up to the date billing moves. Contract terms on each service continue to apply.

The data protection, payment, confidentiality and liability provisions continue after you leave the programme.

The limits and exclusions of liability in our Terms of Service apply to the partner programme. You will indemnify us against claims from your clients that arise from your own acts or omissions, including services you provide to them, your pricing to them, or your breach of these terms.

We may update these terms. For material changes we will give at least 30 days' notice by email or portal notification. If you do not accept a change, you may leave the programme before it takes effect. Notices to us go to sales-di@sabinetworks.com or 129, Iju Road, Ifako-Ijaiye, Lagos, Nigeria; notices to you go to your agency's administrative contact in the portal.

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are resolved as set out in the governing law section of our Terms of Service.

These terms took effect on 14 November 2026.